A Cost-of-Service Rate Study is being conducted now, with a goal of increasing affordability for customers, while improving and maintaining critical utility infrastructure for extreme weather and a growing population. Austin Water invites its customers to attend one of several Open Houses over the next several weeks to learn about their water and wastewater system, planned investments, and how these investments may impact rates in the coming year. As Austin Water seeks to improve system resiliency, keep pace with a growing population, and optimize the system, water and wastewater, rate increases may be needed in 2025.

Open House attendees will have a chance to ask staff questions and share their feedback. The schedule of Open Houses, their locations and times are:

In-Person Open Houses: No formal presentation will be made. Customers can drop in at any time to view materials and speak with Austin Water officials. Representatives from customer service will be on hand to answer billing questions. Comment cards will be provided.

Thursday, May 23:            Twin Oaks Branch - Austin Public Library
                                         1800 South Fifth Street
                                         4:00 – 7:00PM

Wednesday, May 29:       
Old Quarry Branch – Austin Public Library
                                         7051 Village Center Drive, Room 1
                                         4:00 – 7:00PM

Thursday, May 30:            Hampton Branch - Austin Public Library
                                         5125 Convict Hill Road
                                         4:00 – 7:00PM

Saturday, June 1:             Little Walnut Creek Branch - Austin Public Library
                                        835 W. Rundberg Lane
                                        10:00AM – 1:00PM

Tuesday, June 4:              Pleasant Hill Branch - Austin Public Library
                                        211 E. William Cannon Drive
                                        4:00 – 7:00PM

Wednesday, June 5:        Spicewood Springs Branch - Austin Public Library
                                        8637 Spicewood Springs Road
                                        4:00 – 7:00PM

Saturday, June 8:             Conley-Guerrero Senior Activity Center
                                        808 Nile Street
                                        8:30 – 11:30AM

Tuesday, June 11:            North Village Branch - Austin Public Library
                                        2505 Steck Avenue
                                        4:00 – 7:00PM

Saturday, June 15:           Menchaca Road Branch - Austin Public Library
                                        5500 Menchaca Road
                                        10:00AM – 1:00PM

Saturday, June 22:           Montopolis Recreation & Community Center
                                        1200 Montopolis
                                        10:00AM – 1:00PM

 

Virtual Open House: Austin Water Officials conducted a webinar explaining the need for the Rate Study, preliminary findings and potential rate impacts. Attendees will have an opportunity to ask questions. 

Thursday, June 13:           Watch the recording here                                 

If you need interpretation assistance at any of these events or have questions about any of these meetings, please contact AWPublicInformation@austintexas.gov

live
live
January - May 2024

Public Involvement Committee Meetings

planned
planned
May - June 2024

Public input on proposed rates for FY24-28 and implementation scenarios

planned
planned
June 2024

Cost of Service Rate Study results completed including proposed FY24-28 rates

planned
planned
July 12, 2024

FY24-25 Proposed Budget presented to Austin City Council

planned
planned
July 24, 2024

Public input meeting on proposed City of Austin FY24-25 Budge

planned
planned
August 1, 2024

Public Hearing on Proposed City of Austin FY24-25 Budget

planned
planned
August 14-16, 2024

FY24-25 Budget Adoption by Austin City Council

planned
planned
November 1, 2024

New Austin Water rates go into effect for all customer classes

Public Involvement Committee Meetings:

These meetings are open to the public. Click the links below to see recordings of the meetings and back-up reference materials. 

Location:

  • City of Austin Permitting and Development Center 6310 Wilhelmina Delco Dr, Room 1406, Austin, TX 78752

Dates:

  • Mon, Jan 22,
    3:00-5:00pm

Video | Documents

  • Mon, Feb 5,
    3:00-5:00pm

Video | Documents

  • Mon, Feb 26,
    3:00-5:00pm

Video | Documents

  • Mon, March 4,
    3:00-5:00pm

Video Documents

  • Mon, March 18,
    3:00-5:00pm

Video | Documents

  • Mon, April 15,
    3:00-5:00pm

Video | Documents

  • Wed, May 1
    3:00-5:00pm

Video Documents

  • Tue, May 21 

3:00-5:00,

PDC Room 1401/1402 

Video Documents

  • Mon, June 10 

3:00-5:00 

Waller Creek Center, Room 104​

Video | Documents

  • Mon, July 1
    3:00-5:00pm

Waller Creek Center, Room104

Video Documents