Updates: Customers conducting business with the City of Austin‘s Planning and Development Review Department (PDRD) will notice several improvements when they call or visit PDRD.
PDRD has launched (512) 978-4000 as the centralized number for the department, making it easier for customers to get in touch with who they need.
Permit Center improvements include an expanded waiting area, "Wait Time” feature, and text alert paging system. More info.
Check out Planning and Development Review Department's online tools and resources.
Top suggestions and ideas from the most recent Small Business Summit include:
• One Stop Shop for new business owners; one place to go for all permitting and development
• Better metrics for tracking customer service
• Standardize internal processes
• Educational based communication centered around code breakdown with a customer service focus and approach
• Online payments
We invite you to build upon these ideas and offer new suggestions below keeping in mind that while broad, big-picture solutions are helpful to discuss, we equally value specific, short-term solutions that may address a single issue within this area.
What are your ideas to enhance customer service or improve the development and permitting process?