I'm driving for LYFT in Austin Texas and I'm convinced that we are providing an extremely valuable service. In addition, I teach at Texas State in San Marcos and my wife and I own a small book publishing business.
I don't drive at night but I often pick up riders in the morning who are going to pick up their cars because they'd had too much to drink. They tell me they no longer try to drive because they know they will get quick, efficient service from LYFT ... Before LYFT the taxi service was extremely unreliable. One lady told me she waited for 2 hours one night a 3am and the cab she ordered never showed. She said LYFT always shows, usually within 5 minutes and never more than 15.
A blind lady with an 8-year-old daughter told me that taxis won't pick her up at her daughter's grammar school and a woman with cerebral palsy and a service dog told me taxis won't pick her up at the grocery store. A lady rider who works with the deaf and blind told me that LYFT has been a God send for them.
Additionally, taxis often don't show to pick up my friends and neighbors because we live too far from the center of town.
These are true stories and speak loudly for these ride-sharing services to be legalized in Austin Texas. If our city counsel really cares about the citizens and guests of our city, they won't don't delay any longer the passing of an ordinance making these services legal.